How to use your Incentive Award Card

Your Mastercard® Incentive Award Card is accepted at over 32 Million locations worldwide wherever the Mastercard® brand is accepted.  It's a great way of spending your incentive awards, whether you want to book a holiday, dine at your favourite restaurant, go on a shopping trip or stock up at the supermarket.
 

How your Incentive Award Card works

Your card is a prepaid Mastercard® card with chip and PIN.

This means you can spend up to the balance on your card, and all transactions are authorised online at the point of sale. 

Your card is personalised with your name. Your incentive provider will arrange for any awards that you’ve earned to be credited to your card. 

 

Activation and PIN

Your card must be activated before you can use it. Your card letter will indicate whether you’re able to do this via online activation and follow the on-screen prompts, or by our automated telephone service (in this case, you will receive a letter with an activation code by separate cover and you should simply call the activation phone number and select the ‘Card Activation’ option from the menu. You will then be asked to quote your 16 digit card number and the activation code detailed on your letter. You will be given a 4 digit PIN number. 

You are then free to use your card at any Mastercard® outlet (see below for spending restrictions). 

Please note that you should never reveal your PIN to anybody. We recommend that you record your PIN number separately from your card details. If you forget your PIN, you can obtain a reminder via My Account. If you want to change your PIN to something more memorable you can do this at any UK Bank ATM.


My Cards App

Download the Edenred - My Cards App to make the most of your Incentive Award Card, available for iOS and Android phones. With the app you can find out:

  • Your balance
  • Where to spend
  • The latest HOT offers and deals. 

Find out more about the app, click here, alternatively, click on the links below to download the app today:

Download on the App Store Google Play

Using your card

  • You can use your card for shopping at home and abroad and to pay for goods online and over the phone.  When shopping online or over the phone please select the card type as Mastercard®.
  • You can use your card for full or part payment. If you use your card for part payment, make sure that you inform the cashier of the exact amount to deduct from your Mastercard® Incentive Award Card, ensuring that this amount is less than or equal to the available balance. If you don’t have sufficient funds available on your card, the transaction will be rejected. You can then use any other form of payment, i.e. cash/debit card/credit card to pay the remaining balance.
  • You can check your balance at any time by clicking login on the top right of the homepage then clicking 'Incentive Award Card' or by calling Customer Services. To report your card lost or stolen please click here.
  • You can also view your transaction history by using the login button on the top right of the homepage then clicking 'Incentive Award Card'. This facility is only available on the website.


Expenditure restrictions

Your Mastercard® Incentive Award Card cannot be used for the following purposes:

  • to buy fuel in the form of petrol, diesel, oil or any other primary source of power
  • to obtain cash, foreign currency or travellers’ Cheques
  • to obtain cash back from a merchant
  • to settle outstanding balances on credit cards, bank overdrafts or credit agreements
  • to set up direct debits
  • to guarantee or cash a cheque
  • for online gambling and betting transactions
  • for any purpose that will exceed the available credit on your card.

Card fees Merchant transaction fee FREE
Phone balance enquiry FREE
Internet balance enquiry FREE
Replacement card £10.00
Foreign Exchange fee 4%

You cannot make any top ups to the Incentive Award Card yourself. The Company that gave you the card may choose to load additional funds to it at a later date, or it may be loaded just once depending on the type of award you are due to receive.


Cardholder responsibilities

The Mastercard® Incentive Award Card cannot be used in payment for goods and services unless there is sufficient prepaid balance on your card.


Lost and Stolen reporting

In the event of loss or theft of your card, please click here. You may be held liable for purchases drawn on your card up to the time you report its loss. Since your card number will become invalid as soon as you report your card lost or stolen, please make sure that if it is subsequently found you destroy it by cutting it in half horizontally through the hologram.

The Mastercard® Incentive Award Card is managed by Edenred (UK Group) Ltd.

This card is issued on behalf of PrePay Solutions Ltd by Clydesdale Bank PLC pursuant to license by Mastercard® International or its affiliates.

Activate Card

Login to your Incentive Award Card Account

Interested in Incentive Award Cards as a reward tool in your business?

*Calls cost 5p per minute plus your phone company's access charge.