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Edenred’s Web Accessibility Commitment

At Edenred, we want as many people as possible to be able to use the content on our websites and platforms. Our mission is to be the everyday inclusive companion for the millions of people we serve, and a very important part of that is ensuring that all of employees, suppliers, clients, users and merchants can connect with us regardless of how they are viewing our sites. Through our membership of Business Disability Forum, we’re able to tap into best practices to creating a disability-smart world together, making the Edenred websites and platforms as usable and accessible as possible for everyone.

Our goal to ensure any new content on our intranet and our externally facing websites and apps are accessible to everyone. This means that anyone, anywhere, can access this information on any device using any adaptive or assistance technology. This is not a static effort; we strive to continually improve and evolve as technology and disability aids change. All new content produced will be lead sensibly and practically by Web Content Accessibility guidelines 2.2 (WCAG2.2) produced by the Worldwide Web Consortium (WC3, the web’s governing body) which defines requirements for designers and developers to improve accessibility for people with disabilities.

We use an external leading accessible software testing expert Blazie (Digital Accessibility Consulting UK | Blazie | Home) to validate we conform to WCAG2.1 AA and WCAG2.2 AA alignment where possible with annual tests conducted year over year. Efficacy testing is conducted using assistive technology tools Jaws 2023, NVDA 2022, Voiceover, Voice Assistant, Talkback, SuperNova Magnifier & Speech 16.04 and Dragon Naturally Speaking 20. Heuristics about accessible usage covered in testing include navigating without using a mouse, just keyboard, altering the text size, switching off cascading style sheet and images, personalizing accessibility options (available within browser/PC settings), using native assistive tech to simulate switch access, accessing if finger movements to navigate are reasonable, cognitive walk-through and color contrast checks.

For those not familiar with the WCAG, this is a set of checkpoints that help ensure that web sites are designed and written properly. For example:

  • Images have alternative text (so if you can’t see the image you can still read the text)
  • Colour contrast between foreground and background is sufficiently strong
  • Text re-sizes according to user preference
  • Headings are correctly used (they’re not just ordinary text made to look big and bold). Links make sense by themselves (e.g. no instances of links that just say “Click here” or “More…”)
  • Tables are used for laying out tabular information and have proper headings and summaries

Recommendations for improving your experience:

If you have a vision impairment then we recommend that you visit the RNIB website for specialist advice such as alternative screen readers, screen magnifiers and other devices that are available and can make using a computer easier and more enjoyable

  • AbilityNet My Computer My Way has advice and support on making your device easier to use if you have a disability. AbilityNet also provide a free service to individuals with disabilities to assess their computing needs (call them free on 0800 048 7642 for more information))
  • Use these screen reader and browser combinations
  • For Windows users: JAWS and Internet Explorer or NVDA and Firefox
  • For Mac users: VoiceOver and Safari
  • For mobile users: VoiceOver for the iPhone and TalkBack for Android devices
  • Stay within the latest two versions of a browser

We value your experience:

We are dedicated to maintaining a positive online, inclusive experience for you. We’re always learning and looking for ways to improve our websites’ performance, accessibility and usability. We test our sites via external third parties to identify and address areas of improvement and opportunities to drive even better experiences. If you have any problems with the accessibility of this site or suggestions for improvement, then please do not hesitate to contact us on or write to the Client Services Director at Edenred, 50 Vauxhall Bridge Road, London, SW1V 2RS. We will always do what we can to make this site easier for everyone to use.

August 2023