Whitepapers

Edenred in action: Driving employee engagement with Toyota

The business Toyota GB is the company responsible for the sales, marketing, after sales and customer relations for the Toyota and Lexus car brands in the UK. Of the 300 staff employed in the UK, 250 are based in the Epsom head... [more]
Author: Andy Philpott | Category: Whitepaper | 01/05/2020 | 0

Winning on the front line: How to motivate and incentivise call centre teams

In many sectors, a conversation on the phone will be the only human interaction someone ever has with any given organisation – so customer service teams are a critical part of the brand experience and overall success of the... [more]
Author: Andy Philpott | Category: Whitepaper | 26/02/2020 | 0

Employee engagement: Is it all it's cracked up to be?

The idea that happier workers perform better has been around for a long time and is widely believed. But how can employers make sure this works in practise? This eBook explores the ways in which organisations can objectively ta... [more]
Author: Andy Philpott | Category: Whitepaper | 26/02/2020 | 0

Revamp your end-of-year 'thank-yous'

61% of UK employees feel truly appreciated when they are rewarded at the end of the year. Appreciated employees are more likely to be engaged, motivated and perform better. Getting it right for every employee in a diverse... [more]
Author: Andy Philpott | Category: Whitepaper | 11/09/2019 | 0

Firing up for the final push towards year-end targets

The final quarter of the year is nearly upon us, and for many, the pressure is now ramping up to ensure annual financial targets are hit. However, we all know that concentration can taper off as festivities begin ahead of the... [more]
Author: Andy Philpott | Category: Whitepaper | 29/11/2018 | 0
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