How to use your Compliments Card

Compliments Card

Unrivalled shopping choice, unparalleled high street and online possibilities. Check out the full list of retailers below.

Click here for the Compliments Card restrictions and T&Cs.

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  • Beaverbrooks

    Whether you're looking for a discreet silver... Read more

    Whether you're looking for a discreet silver bangle or a dazzling diamond ring you'll find all the best designed jewellery and watches at Beaverbrooks.

  • Ernest Jones

    At Ernest Jones you'll find a breathtaking... Read more

    At Ernest Jones you'll find a breathtaking collection of exquisite diamonds, including engagement rings, eternity rings, necklaces, bracelets, earrings and much more.

  • Fraser Hart

    Fraser Hart stores offer a wide range of gold a... Read more

    Fraser Hart stores offer a wide range of gold and silver, diamond and other precious stone jewellery in addition to prestige and premium branded watches.

  • Goldsmiths

    Goldsmiths offers the high street's finest... Read more

    Goldsmiths offers the high street's finest selection of premier and designer watch brands, and gold and diamond jewellery.

    The Card/Vouchers cannot be used against the purchase of Rolex, Breitling, Omega, Cartier, IWC and TAG Connect and can only be used to purchase items for sale at the full recommended retail price.

  • H.Samuel

    H.Samuel brings together a range of quality... Read more

    H.Samuel brings together a range of quality products at exceptional value. Customers will find an extensive collection of diamond, gold and silver jewellery, as well as watch brands.

  • Hugh Rice Jewellers

    Hugh Rice Jewellers stocks the finest... Read more

    Hugh Rice Jewellers stocks the finest international brands, including Pandora, Thomas Sabo, Chopard, Omega, Swarovski and Tag Heuer.

    This retailer only accepts the plastic Compliments Card.

  • Leslie Davis

    Leslie Davis, Jewellers of Distinction, has a... Read more

    Leslie Davis, Jewellers of Distinction, has a stunning diamond jewellery collection featuring a superb selection of rings, necklaces, earrings and bracelets.

  • Mappin & Webb

    Mappin & Webb is renowned for combining timeles... Read more

    Mappin & Webb is renowned for combining timeless craftsmanship with superior quality and contemporary design to produce exquisite jewellery, elegant silverware and glassware.

    This retailer only accepts the plastic Compliments Card.

How Compliments Card works

Information about your Compliments Card

Your card's a prepaid electronic money card which contains the value that we have preloaded. 

Activation

When you receive your Card, you must sign it immediately. 

Your Card cannot be used until it has been activated. You can activate your Card by calling Customer Services and selecting the “Card Activation” option from the menu.

During the activation process you will be asked to quote your Card Number and your activation code which you will receive separately in the post, by e-mail or via your Company. You may also be requested to provide some details to confirm your identity. 
 

Using your card

Once activated, your card is ready for you to use in full or part payment at the retailers outlined on this website. If you try to use your card at any other store it will be declined. 

You will not receive any change from any of your purchases but any balance remaining may be applied to future purchases. 

Where applicable, this card can be used to make internet and phone purchases. Where internet purchases are required please choose the “MasterCard Debit” as the purchasing card option.

Refunds can't be transacted on an expired card; however the retailer may offer you their own vouchers or a credit note as an alternative.

Damaged, altered or cancelled cards won't be accepted by retailers.

Your card and any balance remaining will expire on the date printed on the card.

You won't be entitled to a refund of any unused funds after this date.

MyEdenred App

Download the MyEdenred app to make the most of your Compliments Card, available for iOS and Android phones. It’s your pocket assistant to help you manage your card from your mobile phone with some handy features including: 

  • A balance checker
  • Retail map locators
  • Transaction history
  • Access to special promotions

To find out more about the app, click here or alternatively, click on the links below to download the app today:

    

Keeping your card safe

You should treat the e-money on your card like cash in a wallet.  If you lose your card or it is stolen you may lose any e-money on it in just the same way as if you lost your wallet. 

You should never allow anyone else to use your card.

Please note that you will need to keep a record of your card number for balance enquiries or to report your card lost or stolen, as we may not store any personal information about you.

This card is not redeemable for cash, neither is it a credit, charge or cheque guarantee card.

If this card is used at a participating store in Eire, a foreign exchange charge will be applied to the purchase.

Cancellation, complaints and expiry of your card

If you need a replacement card for any reason, please contact Customer Services.  We can block or cancel your card if we suspect that your card may be used in a negligent or unlawful manner.  The card and any balance remaining will expire at the date printed on the card. You will not be entitled to a refund of any unused funds.  If you have a complaint about this product, please refer to the terms and conditions page for more details on the procedure.

Check your Compliments Card balance