How to use your Compliments Card

Compliments Card

Unrivalled shopping choice, unparalleled high street and online possibilities. Check out the full list of retailers below.

Click here for the Compliments Card restrictions and T&Cs.

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  • Canvas Holidays

    With over 50 years experience, Canvas Holidays... Read more

    With over 50 years experience, Canvas Holidays are specialists in providing quality family camping holidays in France, Italy, Spain and throughout Europe

  • Hotel Formule 1

    Formule 1, part of the Accor Hotels Group, offe... Read more

    Formule 1, part of the Accor Hotels Group, offers you all the services of a modern hotel, at a very moderate price (UK Hotels only).

    Compliments Card can be spent in UK hotels only. Selected franchised hotels do not accept Compliments Card payments, please check with the hotel prior to making your booking.

  • Ibis Hotels

    Whether it's business or leisure, you'll always... Read more

    Whether it's business or leisure, you'll always feel good at an Ibis hotel, and enjoy a very welcoming price (UK Hotels only).

    Compliments Card can be spent in UK hotels only. Selected franchised hotels do not accept Compliments Card payments, please check with the hotel prior to making your booking.

  • Inspire Travel

    Inspire Travel can take care of all your travel... Read more

    Inspire Travel can take care of all your travel needs, whether it be a package holiday, flight, cruise, UK break, hotels, city break, tailor made holidays, weddings and honeymoons to a variety of destinations around the world. If your booking is more than your Compliments Card value you will need to book via our call centre on 0161 465 6014.
     
  • Mercure Hotels

    The Mercure network brings together mid-range... Read more

    The Mercure network brings together mid-range establishments, mainly 3-star and 4-star hotels. Each hotel is different, with its own unique personality (UK Hotels only).

    Compliments Card can be spent in UK hotels only. Selected franchised hotels do not accept Compliments Card payments, please check with the hotel prior to making your booking.

  • Novotel

    Novotel promotes the wellbeing of business and... Read more

    Novotel promotes the wellbeing of business and leisure travellers, with spacious rooms equipped for work and relaxation (UK hotels only).

    Compliments Card can be spent in UK hotels only. Selected franchised hotels do not accept Compliments Card payments, please check with the hotel prior to making your booking.

How Compliments Card works

Information about your Compliments Card

Your card's a prepaid electronic money card which contains the value that we have preloaded. 

Activation

When you receive your Card, you must sign it immediately. 

Your Card cannot be used until it has been activated. You can activate your Card by calling Customer Services and selecting the “Card Activation” option from the menu.

During the activation process you will be asked to quote your Card Number and your activation code which you will receive separately in the post, by e-mail or via your Company. You may also be requested to provide some details to confirm your identity. 
 

Using your card

Once activated, your card is ready for you to use in full or part payment at the retailers outlined on this website. If you try to use your card at any other store it will be declined. 

You will not receive any change from any of your purchases but any balance remaining may be applied to future purchases. 

Where applicable, this card can be used to make internet and phone purchases. Where internet purchases are required please choose the “MasterCard Debit” as the purchasing card option.

Refunds can't be transacted on an expired card; however the retailer may offer you their own vouchers or a credit note as an alternative.

Damaged, altered or cancelled cards won't be accepted by retailers.

Your card and any balance remaining will expire on the date printed on the card.

You won't be entitled to a refund of any unused funds after this date.

MyEdenred App

Download the MyEdenred app to make the most of your Compliments Card, available for iOS and Android phones. It’s your pocket assistant to help you manage your card from your mobile phone with some handy features including: 

  • A balance checker
  • Retail map locators
  • Transaction history
  • Access to special promotions

To find out more about the app, click here or alternatively, click on the links below to download the app today:

    

Keeping your card safe

You should treat the e-money on your card like cash in a wallet.  If you lose your card or it is stolen you may lose any e-money on it in just the same way as if you lost your wallet. 

You should never allow anyone else to use your card.

Please note that you will need to keep a record of your card number for balance enquiries or to report your card lost or stolen, as we may not store any personal information about you.

This card is not redeemable for cash, neither is it a credit, charge or cheque guarantee card.

If this card is used at a participating store in Eire, a foreign exchange charge will be applied to the purchase.

Cancellation, complaints and expiry of your card

If you need a replacement card for any reason, please contact Customer Services.  We can block or cancel your card if we suspect that your card may be used in a negligent or unlawful manner.  The card and any balance remaining will expire at the date printed on the card. You will not be entitled to a refund of any unused funds.  If you have a complaint about this product, please refer to the terms and conditions page for more details on the procedure.

Check your Compliments Card balance