How to use your Compliments Card

Compliments Card

Unrivalled shopping choice, unparalleled high street and online possibilities. Check out all the retailers below or click here for the full list of retailers.

Click here for the Compliments Card restrictions and T&Cs.

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  • Kilo Wines

    A Leicester-based wine merchant importing Itali... Read more

    A Leicester-based wine merchant importing Italian wines directly from producers in Italy, sourcing the best wine for their customers at competitive prices.

    Find out more

  • Laguna Motorcycles

    Here at Laguna Motorcycles we sell new and used... Read more

    Here at Laguna Motorcycles we sell new and used Triumph, Yamaha, Suzuki, Kawasaki, Ducati, KTM & Mutt motorcycles, as well as genuine clothing, parts and accessories. We also offer MOTs, servicing and general motorcycle maintenance.

    Find out more

  • Laithwaite's Wine

    Laithwaite's Wine is the UK's No.1 destination... Read more

    Laithwaite's Wine is the UK's No.1 destination for buying wine online. Choose from 1200 wines, spirits and gifts – with delivery direct to your door.

    Find out more

  • Leslie Davis

    Leslie Davis, Jewellers of Distinction, has a... Read more

    Leslie Davis, Jewellers of Distinction, has a stunning diamond jewellery collection featuring a superb selection of rings, necklaces, earrings and bracelets.

    Find out more

  • LRG Fitness

    LRG fitness is a structured virtual personal... Read more

    LRG fitness is a structured virtual personal training programme for the whole family (delivered by highly qualified and experienced coaches) providing tailored workouts to suit both beginners and advanced.

    Find out more

  • Maitland's

    Make Maitland's your number one for furniture. ... Read more

    Make Maitland's your number one for furniture. We have everything you'll need under one roof; beds, bedroom furniture, dining furniture, living room furniture and upholstery.

    Find out more

  • Mappin & Webb

    Mappin & Webb is renowned for combining timeles... Read more

    Mappin & Webb is renowned for combining timeless craftsmanship

    Find out more

  • Marks & Spencer

    Shop clothing, home, furniture, beauty, food,... Read more

    Shop clothing, home, furniture, beauty, food, wine, flowers & gifts.

    Find out more

How Compliments Card works

Information about your Compliments Card

Your card's a prepaid electronic money card which contains the value that we have preloaded. 

Activation

When you receive your Card, you must sign it immediately. 

Your Card cannot be used until it has been activated. You can activate your Card by calling Customer Services and selecting the “Card Activation” option from the menu.

During the activation process you will be asked to quote your Card Number and your activation code which you will receive separately in the post, by e-mail or via your Company. You may also be requested to provide some details to confirm your identity. 
 

Using your card

Once activated, your card is ready for you to use in full or part payment at the retailers outlined on this website. If you try to use your card at any other store it will be declined. 

You will not receive any change from any of your purchases but any balance remaining may be applied to future purchases. 

Where applicable, this card can be used to make internet and phone purchases. Where internet purchases are required please choose the “MasterCard Debit” as the purchasing card option.

Refunds can't be transacted on an expired card; however the retailer may offer you their own vouchers or a credit note as an alternative.

Damaged, altered or cancelled cards won't be accepted by retailers.

Your card and any balance remaining will expire on the date printed on the card.

You won't be entitled to a refund of any unused funds after this date.

MyEdenred App

Download the MyEdenred app to make the most of your Compliments Card, available for iOS and Android phones. It’s your pocket assistant to help you manage your card from your mobile phone with some handy features including: 

  • A balance checker
  • Retail map locators
  • Transaction history
  • Access to special promotions

To find out more about the app, click here or alternatively, click on the links below to download the app today:

    

Keeping your card safe

You should treat the e-money on your card like cash in a wallet.  If you lose your card or it is stolen you may lose any e-money on it in just the same way as if you lost your wallet. 

You should never allow anyone else to use your card.

Please note that you will need to keep a record of your card number for balance enquiries or to report your card lost or stolen, as we may not store any personal information about you.

This card is not redeemable for cash, neither is it a credit, charge or cheque guarantee card.

If this card is used at a participating store in Eire, a foreign exchange charge will be applied to the purchase.

Cancellation, complaints and expiry of your card

If you need a replacement card for any reason, please contact Customer Services.  We can block or cancel your card if we suspect that your card may be used in a negligent or unlawful manner.  The card and any balance remaining will expire at the date printed on the card. You will not be entitled to a refund of any unused funds.  If you have a complaint about this product, please refer to the terms and conditions page for more details on the procedure.

  • Frequently Asked Questions about Compliments Card

Check your Compliments Card balance