How to use your Compliments Card

Compliments Card

Unrivalled shopping choice, unparalleled high street and online possibilities. Check out the full list of retailers below.

Click here for the Compliments Card restrictions and T&Cs.

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  • Aberdeen Sewing Machines

    Aberdeen Sewing Machines Ltd will assist with a... Read more

    Aberdeen Sewing Machines Ltd will assist with all your needs from new Machines, Parts & Accessories to Classes & Events, One to One Tuition and Servicing and Repairs. Aberdeen Sewing Machines will guide you from start to finish.

  • Accor Hotels

    Accor Hotels have 250,000 hospitality experts w... Read more

    Accor Hotels have 250,000 hospitality experts who take care of millions of guests in their 4,200 addresses.

  • Activity Superstore

    Activity Superstore - 0844 800 7827

    Activity Superstore have over 700 different... Read more

    Activity Superstore have over 700 different experiences available ranging from exhilarating flying experiences to relaxing pamper days.

    This retailer only accepts the plastic Compliments Card.

  • A-Plan Insurance

    A-Plan Insurance - 0800 130 0608

    Compliments Card can be used as full or part... Read more

    Compliments Card can be used as full or part payment of an A-plan annual standard Motor or Home insurance policy.

  • Apple

    Discover the innovative world of Apple and shop... Read more

    Discover the innovative world of Apple and shop iPhone, Apple Watch, plus explore accessories and much more.

  • Argos

    Argos is the UK's leading general merchandise... Read more

    Argos is the UK's leading general merchandise retailer from toys to homewares, electrical goods to jewellery – Argos is sure to have the product you’re looking for.

  • B&Q

    B&Q has more than 40,000 great-value products a... Read more

    B&Q has more than 40,000 great-value products all under one roof, striving to offer everything you need to successfully achieve your home improvement and DIY projects.

  • Beaverbrooks

    Whether you're looking for a discreet silver... Read more

    Whether you're looking for a discreet silver bangle or a dazzling diamond ring you'll find all the best designed jewellery and watches at Beaverbrooks.

How Compliments Card works

Information about your Compliments Card

Your card's a prepaid electronic money card which contains the value that we have preloaded. 

Activation

When you receive your Card, you must sign it immediately. 

Your Card cannot be used until it has been activated. You can activate your Card by calling Customer Services and selecting the “Card Activation” option from the menu.

During the activation process you will be asked to quote your Card Number and your activation code which you will receive separately in the post, by e-mail or via your Company. You may also be requested to provide some details to confirm your identity. 
 

Using your card

Once activated, your card is ready for you to use in full or part payment at the retailers outlined on this website. If you try to use your card at any other store it will be declined. 

You will not receive any change from any of your purchases but any balance remaining may be applied to future purchases. 

Where applicable, this card can be used to make internet and phone purchases. Where internet purchases are required please choose the “MasterCard Debit” as the purchasing card option.

Refunds can't be transacted on an expired card; however the retailer may offer you their own vouchers or a credit note as an alternative.

Damaged, altered or cancelled cards won't be accepted by retailers.

Your card and any balance remaining will expire on the date printed on the card.

You won't be entitled to a refund of any unused funds after this date.

MyEdenred App

Download the MyEdenred app to make the most of your Compliments Card, available for iOS and Android phones. It’s your pocket assistant to help you manage your card from your mobile phone with some handy features including: 

  • A balance checker
  • Retail map locators
  • Transaction history
  • Access to special promotions

To find out more about the app, click here or alternatively, click on the links below to download the app today:

    

Keeping your card safe

You should treat the e-money on your card like cash in a wallet.  If you lose your card or it is stolen you may lose any e-money on it in just the same way as if you lost your wallet. 

You should never allow anyone else to use your card.

Please note that you will need to keep a record of your card number for balance enquiries or to report your card lost or stolen, as we may not store any personal information about you.

This card is not redeemable for cash, neither is it a credit, charge or cheque guarantee card.

If this card is used at a participating store in Eire, a foreign exchange charge will be applied to the purchase.

Cancellation, complaints and expiry of your card

If you need a replacement card for any reason, please contact Customer Services.  We can block or cancel your card if we suspect that your card may be used in a negligent or unlawful manner.  The card and any balance remaining will expire at the date printed on the card. You will not be entitled to a refund of any unused funds.  If you have a complaint about this product, please refer to the terms and conditions page for more details on the procedure.

Check your Compliments Card balance