Help and information for energy voucher recipients

eCode – this is a unique 16-digit number which will be sent to you by email or post. You will need to exchange this eCode for an energy voucher for your specific energy provider at www.selectyourcompliment.co.uk/energy. You cannot use the eCode directly with your energy provider, it must be exchanged for an energy voucher first.

Voucher – you need to exchange your eCode for a digital voucher which can be used to top-up your prepaid energy meter card or key. To get your energy voucher, exchange your 16-digit eCode at www.selectyourcompliment.co.uk/energy

To find out who your gas provider is, contact the Meter Point Administration Service:

Use their online Find My Provider search tool.

Call them on 0870 608 1524. (Calls to this number are charged at 7p per minute, plus your phone company's access charge).

To find out who your electricity provider is, contact your energy network operator:

Use the Energy Network Association search tool to find your network operator by postcode.

Then contact the network operator for your electricity provider details.

This is stated in the email or letter sent to you by your local authority or other organisation. If the value is missing, please contact your local authority or other organisation who will be able to look this up for you (you can find your local authority on GOV.UK).

When you exchange your eCode for a voucher, the value of your voucher will be written on the voucher.

Yes – your balance will be visible on the webpage, and you must redeem the full amount in one transaction.

The eCode is cancelled and the money associated is then returned to your local authority or other organisation.

This is because some email inbox providers automatically switch off the downloading of images for new emails. You should see a prompt to ‘Display images’ or ‘Download full message’ to see the barcode. Please note that some shops require you to click on a link in the email to see the barcode in an internet browser instead.

We recommend downloading your voucher before you leave the house to top-up your energy, or whilst connected to WiFi in case of internet connectivity problems in the shop.