How to use your Compliments Card

Compliments Card

Unrivalled shopping choice, unparalleled high street and online possibilities. Check out all the retailers below or click here for the full list of retailers.

Click here for the Compliments Card restrictions and T&Cs.

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  • Real Food Hub

    A Marketplace for Food, Drink & Gifts from... Read more

    A Marketplace for Food, Drink & Gifts from British Independent Suppliers.

    Find out more

  • Red Letter Days

    At Red Letter Days we are passionate about... Read more

    At Red Letter Days we are passionate about delivering unforgettable experiences for you and the ones you love.

    Find out more

  • Rentacar gift card

    Rentacar gift card offers the world’s only... Read more

    Rentacar gift card offers the world’s only multi-brand Car Rental only gift card with a unique choice of 500 Car Rental Brand Providers!

    Find out more

  • RISE Traveler

    Make traveling easier & more enjoyable, with... Read more

    Make traveling easier & more enjoyable, with great travel tech.

    Find out more

  • River Island

    River Island is known for its stylish and... Read more

    River Island is known for its stylish and affordable fashion and the unique touches we bring to our collections, which give us standout from the rest of the High Street.

    Find out more

  • Robert Dyas

     Till point only

    We are curious and interested in the new and we... Read more

    We are curious and interested in the new and we scour the world for the latest products and nifty solutions that make homemaking easier.
    Find out more

  • Savoy Taylors Guild

    Savoy Taylors Guild offer an emporium of fine... Read more

    Savoy Taylors Guild offer an emporium of fine clothing and accessories for the discerning gentleman.

    Find out more

  • Selfridges

    Voted the best department store in the world,... Read more

    Voted the best department store in the world, Selfridges has all the latest designer collections, must-have toys & gifts for all the family.

    This retailer only accepts the plastic Compliments Card.

    Find out more

How Compliments Card works

Information about your Compliments Card

Your card's a prepaid electronic money card which contains the value that we have preloaded. 

Activation

When you receive your Card, you must sign it immediately. 

Your Card cannot be used until it has been activated. You can activate your Card by calling Customer Services and selecting the “Card Activation” option from the menu.

During the activation process you will be asked to quote your Card Number and your activation code which you will receive separately in the post, by e-mail or via your Company. You may also be requested to provide some details to confirm your identity. 
 

Using your card

Once activated, your card is ready for you to use in full or part payment at the retailers outlined on this website. If you try to use your card at any other store it will be declined. 

You will not receive any change from any of your purchases but any balance remaining may be applied to future purchases. 

Where applicable, this card can be used to make internet and phone purchases. Where internet purchases are required please choose the “MasterCard Debit” as the purchasing card option.

Refunds can't be transacted on an expired card; however the retailer may offer you their own vouchers or a credit note as an alternative.

Damaged, altered or cancelled cards won't be accepted by retailers.

Your card and any balance remaining will expire on the date printed on the card.

You won't be entitled to a refund of any unused funds after this date.

MyEdenred App

Download the MyEdenred app to make the most of your Compliments Card, available for iOS and Android phones. It’s your pocket assistant to help you manage your card from your mobile phone with some handy features including: 

  • A balance checker
  • Retail map locators
  • Transaction history
  • Access to special promotions

To find out more about the app, click here or alternatively, click on the links below to download the app today:

    

Keeping your card safe

You should treat the e-money on your card like cash in a wallet.  If you lose your card or it is stolen you may lose any e-money on it in just the same way as if you lost your wallet. 

You should never allow anyone else to use your card.

Please note that you will need to keep a record of your card number for balance enquiries or to report your card lost or stolen, as we may not store any personal information about you.

This card is not redeemable for cash, neither is it a credit, charge or cheque guarantee card.

If this card is used at a participating store in Eire, a foreign exchange charge will be applied to the purchase.

Cancellation, complaints and expiry of your card

If you need a replacement card for any reason, please contact Customer Services.  We can block or cancel your card if we suspect that your card may be used in a negligent or unlawful manner.  The card and any balance remaining will expire at the date printed on the card. You will not be entitled to a refund of any unused funds.  If you have a complaint about this product, please refer to the terms and conditions page for more details on the procedure.

  • Frequently Asked Questions about Compliments Card

Check your Compliments Card balance