Your online Childcare Voucher account 

Childcare Vouchers are usually provided electronically, via an online account. Shortly before the pay day on which you are due to receive your first vouchers, your employer will advise Edenred of the value of vouchers to be provided, and we will send to you a 'parent welcome' which gives you details of how to access your online account.  

On the date selected by your employer (usually on or around your pay day), your account will be credited with your chosen value of Childcare Vouchers. Vouchers are not tied to a particular carer, and do not have to be used straight away, so you have the flexibility to manage your account as you so wish, and can accrue a balance of vouchers to be used in the future if required. 

Any value of vouchers, up to your account balance, can be transferred to a childcare provider at any time, so if you pay different amounts or different childcare providers this can be accommodated with ease. 


Account Login

You can login to your account at https://www.mychildcarevouchers.co.uk, you will need to enter your Edenred Childcare Voucher Membership Number, along with the information you will be prompted to provide.

You can also now login to the new Childcare Voucher mobile optimised site from your mobile device.  To access the mobile site:

1. Click here on your mobile phone

2. Enter your membership number and your existing PIN

3. Select 'Remember me' if you would like the device to remember your membership number or 'Keep me logged in' to stay logged in

4. On many devices you can add the site to your Home Screen. 

Alternatively if you login to your online account in the usual way on your mobile device you will be given the option to be redirected to the mobile site. 


Login and manage your Childcare Vouchers account

Get in touch


To make sure your enquiry is dealt with by the correct team, please
select the appropriate telephone number below:

 

Customers, parents and childcare providers:

0800 247 1233

 

Employers looking to switch their Childcare Vouchers provider:
0843 453 4406*

 

If for any reason you have cause to complain about the service offered by Edenred please follow our complaints procedure which you can access
here >

*Calls cost 5p per minute plus your phone company's access charge.