Performance

Winning on the front line: How to motivate and incentivise call centre teams

In many sectors, a conversation on the phone will be the only human interaction someone ever has with any given organisation – so customer service teams are a critical part of the brand experience and overall success of the... [more]
Author: Andy Philpott | Category: Whitepaper | 26/02/2020 | 0

5 top trends shaping the HR world in 2020

Successful organisations always look for an edge when it comes to getting the best out of their people. Here are the five hot issues for HR in the year ahead. What are the main challenges practitioners are facing as they try to... [more]
Author: Andy Philpott | Category: Blog | 30/09/2019 | 0

From hype to reality: Practical usage for HR

There are so many advancements in tech that it’s getting hard to know what’s actually useful and what’s….well, hype Technological responses to HR’s problems have landed with a bang. We’ve had a look at some of the top areas in... [more]
Author: Shan Murad | Category: Blog | 07/06/2019 | 0

How happiness can drive better business performance

Unlocking productivity, creativity and innovation is less complicated than you think argues the founder of The Happiness Index Workplace happiness and business performance are directly linked. Happiness is a precursor to... [more]
Author: Tony Latter | Category: Blog | 11/03/2019 | 0

Firing up for the final push towards year-end targets

The final quarter of the year is nearly upon us, and for many, the pressure is now ramping up to ensure annual financial targets are hit. However, we all know that concentration can taper off as festivities begin ahead of the... [more]
Author: Andy Philpott | Category: Whitepaper | 29/11/2018 | 0
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Latest Whitepapers and Research

Winning on the front line: How to motivate and incentivise call centre teams

In many sectors, a conversation on the phone will be the only human interaction someone ever has with any given org...

Employee engagement: Is it all it's cracked up to be?

The idea that happier workers perform better has been around for a long time and is widely believed. But how can em...

Revamp your end-of-year 'thank-yous'

61% of UK employees feel truly appreciated when they are rewarded at the end of the year. Appreciated employees are...

Firing up for the final push towards year-end targets

The final quarter of the year is nearly upon us, and for many, the pressure is now ramping up to ensure annual fina...

Get to grips with Christmas gifting

Along with the office party and the team Secret Santa, Christmas is the time when businesses send out gifts t oempl...

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