At Edenred, we don’t just put our customers first. We put them second, third, fourth, fifth and sixth.
That’s because in our minds, the customers’ needs should be at the centre of everything we do, dictating every decision we make and action we take. We call this approach ‘Customer Inside’ and it’s something that all of our employees work to every single day.
‘Customer Inside’ comes with two main aims:
The first is to ‘Do every day simple things outstandingly well’. This makes sure that we provide a satisfying service experience for all stakeholders, customers and their employee or channel partner scheme recipients, as well as our Affiliate partners.
Our teams are driven by the common goal of making our customers ambassadors of the brand. If we do our job well, they’ll recommend us in all of our markets. So, every day, every employee, working in every one of our company's activities strives for simplicity and excellence and endeavours to deliver ‘the right response at the right time, and to create value for our customers’.
The second main aim of ‘Customer Inside’ is to ‘Build differentiated solutions with our customers’. With new digital and social media technologies being developed by the day, so too do the opportunities for our clients. And with Edenred’s strong corporate partnerships and unrivalled expertise, we’re uniquely placed to deliver them directly to your door.
We believe that innovation should be a collaborative process and together, we can help you implement exciting new advancements across rewards, employee benefits, expense management and wider prepaid solutions. With ‘Customer Inside’, you get the inside track in every way imaginable.