Employee Benefits
In Focus

1. Accor Services awarded ISO 14001

2. Accor Services is ‘one to watch’

3. Helpdesk callers getting happier!

Accor Services has been awarded with the prestigious ISO 14001 accreditation, recognising the company’s efforts to reduce their environmental footprint and decrease their pollution and waste.

“A vast amount of hard work has been undertaken since May 2009 to achieve this high standard and we are delighted to be awarded with this recognition, especially because it covers our three offices in the UK. As part of our global corporate social responsibility strategy and commitment, we pride ourselves on being a responsible, dedicated organisation that gives back to our local communities, as well as one that sets out, follows and believes in a demanding set of business and environmental ethics,” explains Patrick Langlois, managing director of Accor Services UK.

“We have a number of CSR programmes currently underway and are constantly supporting and improving our efforts to reduce the organisation’s carbon footprint, recycle more efficiently, improve energy efficiency and source suppliers with sustainable ways of working. Achieving the ISO 14001 standard proves our commitment to this strategy and is another step towards fully meeting our CSR commitment," he says.

Accor Services’ CSR strategy and activities are owned and driven by its employees. Over the last few years employees have been involved with activities ranging from payroll giving and recycling through to participation in regular community events. In fact, over 150 days have been deployed on environmental and local community projects in the last year.

Click here to learn more about ISO 14001 accreditation.

Accor Services UK is officially ‘one to watch’ according to the Best Companies Accreditation 2010.

“This prestigious endorsement means the business has been recognised by its employees for demonstrating high levels of employee engagement and is amongst just 363 organisations that achieved this status in 2010,” says Patrick Langlois, managing director of Accor Services UK.

Jonathan Austin, founder and chief executive of Best Companies comments: "We would like to congratulate Accor Services on their outstanding achievement. An engaged workforce is essential as organisations move out of the recession and into a more stable economic situation. No doubt many organisations have tackled redundancies and rapid change this year. But organisations like Accor Services that have kept on engaging their staff and making sure they are involved in the business will be in a good position for the future and should be congratulated for their efforts".

Find out more about Best Companies here.

The Helpdesk Service Satisfaction Research conducted by Accor Services confirms callers to the childcare voucher Helpdesk team are increasingly satisfied with the level and quality of service they receive. Assessing the satisfaction across a range of key service indicators, the research findings give a strong endorsement on the quality of service provided by the Helpdesk Team.

“On all aspects assessed – whether it’s the time taken to get through to an advisor, the general attitude and helpfulness of the adviser, the quality of information and advice provided, or the ability of advisors to resolve the issue raised – levels of caller satisfaction have continued to be extremely high over the last six months,” says Alwyn Lisk, Accor Services head of customer services.

“We are committed to ongoing investment in our products and support services to ensure that our customers – whether employers, childcare voucher users or voucher redeemers – receive the highest standards of care and service. We want to continue making a positive difference to people’s working lives and want to maintain our position as market leaders when it comes to innovation and excellence,” says Andy Philpott, marketing director at Accor Services.

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Also in this issue

Research predicts future landscape of benefits communications
Find out why the future needs a blend of face-to-face and technology enabled communications.

Research proves childcare vouchers are a perfect fit for everyone!
Latest industry research confirms how childcare vouchers are a great solution for all organisations and working parents.

Now is the time to make total reward a reality
This year needs to be the year you introduce total rewards to your business. Find out how with our best practice steps.

Moneyway shows SMEs how to make benefits matter
Learn how this SME has developed a benefits package that nurtures organisational culture and retains and engages talent.

News in brief

Accor Services awarded ISO 14001
We’re working to reduce our environmental footprint and decrease our pollution and waste.

Accor Services is ‘one to watch’
The 2010 Best Companies Accreditation officially lists Accor Services as ‘one to watch’.

Helpdesk callers getting happier!
Accor Services’ Helpdesk Satisfaction Research confirms callers to the childcare voucher helpdesk are increasingly satisfied with the services they’re getting.

In the next issue...

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